Customer Care


This section provides answers to the most frequently asked questions on terms of sale and our services.

For information regarding online orders, contact our customer care department and our team will be happy to respond.


Many thanks,


How to Order 

  1. Choose the type of bullion that you are after  (ie Gold, Silver, Platinum, Palladium etc) and then the product type (eg Cast, Minted, Combibar etc).
  2. View the products you are interested in and click onto the photograph to zoom in and see every detail. Move down to the Pricing Table for reference, code and cost – also view shipping information.
  3. Select an item from the “show more” dropdown menu, enter required quantity and add to cart. You can then choose to continue shopping or to process order.
  4. Add to Favourites – you can now use this facility for ease of future ordering; this will allow you to view your favourite items in your folder and quickly place an order.
  5. If you wish to continue shopping, repeat the process but if you wish to process the order, view cart, then proceed to check-out.
  6. Once you have entered your login details, check that they are correct, accept terms and conditions, click on place order.
  7. Family office and Corporate clients can proceed to check-out with a provisional order and will be contacted by a member of the Sales Team.
  8. If you have any special instructions, you can use the box to advise accordingly.
  9. You will receive an email confirming your order, along with an order number for your reference.

If you have any queries on this, please do not hesitate to contact a member of the SeventyNine team who will be delighted to help on or +44 (0)203 143 8943